Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 May 2021 06:09:08 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/1-B4O9Um4ugE9qRBd_w6yg~~/AALN9wA~/RgRihd7-PVcDc3BjQgpgon6rpGDNpqvpUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
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Dear All,<br>
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Well noted, we acknowledge your request and we will do the needful to attempt the delivery at the earliest.<br>
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Best Regards  <br>
 
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<span class="labelnormal"><span class="labelname_sf">Haneen Habash </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>19/5/2021 9:11 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2574932] - need escalation<br>
 
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<div>Hi Team,</div>

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<div>Problem Statement: What is the issue (Late Delivery) Courier Team</div>

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<div dir="ltr">Order Date : 04-May-2021</div>

<div dir="ltr">Order ID: 6304879908</div>

<div dir="ltr">Tracking ID: SD001934392</div>

<div>Assistance Required: Need Urgent Delivery</div>

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<div dir="ltr">Issue Description: The order was shipped from our side on 05/05/21 but till now the order has not been delivered to the customer so we request you to arrange delivery on a priority basis.</div>

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<div>​Regards,</div>

<div>Algaily</div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/BgjgXtriI3c1u-QB_q6tGg~~/AALN9wA~/RgRihd7-PlcDc3BjQgpgon6rpGDNpqvpUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2574932