Subject: New Reply Received - Regarding reversal to credit order no: 9657261440
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 May 2021 09:52:54 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Regarding reversal to credit order no: 9657261440  Ticket comment <div>Thank you for your response.</div>
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<div dir="auto">But tell me where the shukran is applied here. See attached details. Only My credit is applied here.  My point is 16.65 Should be credited back . What Logic is being applied here ? 8:95 aed is taken to My credit, on what basis ? Only 8:15 aed is refunded to My card when i paid 16:65 , this is not acceptable.<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyMDYxNDA5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.tA6VM3l93e0VTclI6kenLwGE11nbXW_a5wt5aFc_k50" style="max-width: 100%"></div>
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<div>On Fri, 14 May 2021 at 7:49 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Divya,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We have checked that you have used Shukran points and my credit while placing the order, when the item returned we will be processed only the amount you paid to your credit card while Shukran and my credit will be credited back to my credit.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2542187