Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 11 May 2021 06:41:45 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation elda callao soterio                    Bot:  Hi again! Bot:  Please enter your name Customer:  elda callao soterio Bot:  Hi Elda Callao Soterio ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6304156358 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502579062            04:33 PM, 07th May                     elda callao soterio                    Ok           04:35 PM, 07th May                   mayar                   Hi Elda,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:35 PM, 07th May                     elda callao soterio                    Yes...ok           04:36 PM, 07th May                   mayar                   We are truly sorry to hear that a delivery attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any delivery. However, you were not informed prior to the delivery of your items. Please consider this a rare exception.  ​ Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items. The mobile number you provided is (+966550257906)  ​ We would like to inform that our courier team always ensures that 3 delivery attempts are made for an order on 3 different days.           04:39 PM, 07th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:41 PM, 07th May                     elda callao soterio                    Please contact me from this number +966502579062           04:41 PM, 07th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:43 PM, 07th May                     elda callao soterio                    Ok thank you so much           04:44 PM, 07th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 07th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2537152