Subject: New Reply Received - Re: Order confirmed!
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 26 Apr 2021 13:32:18 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Re: Order confirmed!   Ticket comment <div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxNDU3MjcxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IFXJ2WC4TysmC2EMoyCNixHNvbM7VeFudZYhtHMarfI"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On Apr 26, 2021, at 2:35 PM, Homecentre &lt;[email-masked]&gt; wrote:<br>
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<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px" dir="ltr">Hi Reham,</span></div>
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<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px">We apologise for the inconvenience caused.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Though rare this is really unfortunate that you had received a defective item in your recent purchase with
 us. We understand that you are sceptical about your future purchases. </span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">We would like to inform that whenever a customer places an order from our website, all the items
 go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on  Kuwait's best courier partners to deliver the products to the customer. However, your case is a rare exception and we
 are truly sorry for the defective product you received. </span></div>
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<span dir="ltr" rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Please share the items name as in the website or share us screenshot for the item you have received
 damaged so we can further assist you.</span><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Again, please accept our sincere apologies for this.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2452539