Subject: New Reply Received - Delivery
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Thu, 22 Apr 2021 15:14:33 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
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<div>From: Fatema Maimoon &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Thursday, 22 April 2021, 05:26<br>
<strong>To:</strong> Fatema Maimoon<br>
<strong>Subject:</strong> Re: [#2418520] - Delivery<br>

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<font color="#000000" style="font-size:11pt"><b>From:</b> Fatema Maimoon &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 22, 2021 5:16:37 AM<br>
<b>To:</b> Fatema Maimoon &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2418520] - Delivery</font>
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<div id="x_br-id-5ff259b5-d721-4fcd-8e12-39b09e05814f" dir="auto">This r the pictures plus will send the invoice </div>
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<strong>From:</strong> Fatema Maimoon &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Thursday, 22 April 2021, 05:15<br>
<strong>To:</strong> Landmark Group<br>
<strong>Subject:</strong> Re: [#2418520] - Delivery<br>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 21, 2021 7:48:32 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2418520] - Delivery</font>
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Hi Fatma,<br>
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We apologise for the inconvenience caused.<br>
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Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are sceptical about your future purchases.<br>
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We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on Kuwait's best courier partners
 to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. </div>
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We request you to please specify your order number and for which item you have received a defective item along with its price so we can further assist you.<br>
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We would also request you to provide us some snapshots of the damaged item you received.</div>
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We look forward to hearing from you.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2418520