Subject: New Reply Received - Returns
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Wed, 21 Apr 2021 12:39:04 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
It's too late<br>
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I already refunded them from the store </div>
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Homecentre &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 21, 2021 2:39:06 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2408680] - Returns
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<div dir="ltr">Hi Samah,<br>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px">We apologise for the inconvenience caused.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are sceptical about your future purchases. </span></div>
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<div><span rel="tempredactor" dir="ltr" style="font-size:14px">We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver
 the products in good shape. We rely on Kuwait's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. </span></div>
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We request you to please specify your order number and for which item you have received a damaged item along with its price so we can further assist you.<br>
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We would also request you to provide us some snapshots of the damaged item you received.<br>
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We look forward to hearing from you.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">Again, please accept our sincere apologies for this.</span></div>
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<div><span rel="tempredactor" style="font-size:14px">Your friends,</span></div>
<div><span rel="tempredactor" style="font-size:14px">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2408680