Subject: New Reply Received - No refund yet for order number 8236927656
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 20 Apr 2021 11:37:52 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  No refund yet for order number 8236927656  Ticket comment <div dir="ltr">Dear Sir,<div>              As per your request kindly find the attached bank statement in pdf format from 15/03/2021 till 20/04/2021, i have checked the statement and there is no refund, so kindly let me know why i have not got the refund from the day you cancelled my order and that was on 21/02/2021 it has been 58 days now, you finance team is telling they have refunded the money back, but my question is to who did they refund the money to because i haven't go the refund till now, and your support staff is not helping me resolve this issue, kindly let me know how many more day i have to wait till i get the refund back. and i hope my bank statement will not be shared with anyone.<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr">
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<font color="#000000"><b>Mohammed Netarwala<br>KHAFK AL JAZEERA<br>M# +965 69652444</b></font><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Apr 18, 2021 at 2:00 PM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mohammed,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">As per the system, we can see that the statement that you have shared with us shows only the debit and the credit is not been displayed here.</div>
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<div dir="ltr">We have been confirmed by the relevant team that the refund was processed from their end on Mar 16.</div>
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<div dir="ltr">We would request you to please share with us the bank statement in PDF format from Mar 16  onwards showing the credit amounts.</div>
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<div dir="ltr">We look forward to hearing from you.<br><br>Your friends,<br>The Support Team<br>
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Attachments :
1. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043212787172'>Statement_Account_20_04_2021 (1).PDF</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2301384