Subject: New Reply Received - Re: Your products are on the way
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 19 Apr 2021 01:21:38 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">The first tray has patches of paint peeling off. Second one has got scratches at it's edges. Pictures are attached:</div>
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<div>On Sat, Apr 17, 2021, 6:47 PM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Fathima,<br><br>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px">We apologise for the inconvenience caused.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are sceptical about your future purchases. </span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on Kuwait's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. </span></div>
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<div dir="ltr">We request you to please specify the item you have received damaged item so we can further assist you.<br>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">We would also request you to provide us some snapshots of the damaged item you received.<br><br></span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Again, please accept our sincere apologies for this.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Hope we are able to meet your expectations. </span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>The Support Team</span></div>
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Attachments :
1. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043212195909'>IMG_20210419_041605.jpg</a><br />2. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043212195910'>IMG_20210419_041617.jpg</a><br />3. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043212195911'>IMG_20210419_041739.jpg</a><br />4. <a href='http://helpkw.homecentre.com/helpdesk/attachments/2043212195912'>IMG_20210419_041802.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2393118