Subject: New Reply Received - Re: ﻿ Order confirmed!
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 08:18:43 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Re: 	Order confirmed!  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Mr Miraj,</div>
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<div class="MsoNormal">Apologise for the inconvenience. </div>
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<div class="MsoNormal">I will enquire and revert soon.</div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Saibal Basu</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Miraj A.R &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, April 12, 2021 11:12 AM<br>
<b>To:</b> Home Centre &lt;[email-masked]&gt;; Saibal Basu &lt;[email-masked]&gt;; Raza Beig &lt;[email-masked]&gt;; [email-masked]; support &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sandhya Scharia &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re:  Order confirmed! - Need your urgent support.</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Dear Saibal,</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>I had purchased the Sandry Faux Leather Recliner Sofa (Order # <b><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homecentre.com%2Fkw%2Fen%2Fmy-account%2Forder%2F8245234752%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_KW_en&amp;data=04%7C01%7Csaibal.basu%40landmarkgroup.com%7C16abc77fd6c94480fe3908d8fd8a9aa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538119781485167%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=shrQGnK%2FIWt1kunijW7kzosIS9aTGJIcnZeQlV41SUI%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;color:black'>8245234752</span></a></b>) 
 from your online store with the committed delivery date of 10 April 2011.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Till now, I have not received the delivery and also the support center is unable to give me any response.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Appreciate</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> your support and escalation.</span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Warm regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Miraj </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>+965 97709961</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>On Sunday, April 11, 2021, 02:02:16 PM GMT+3, Miraj A.R &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Dear All,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Any update on the below request ?</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>I had purchased the Sandry Faux Leather Recliner Sofa (Order # <b><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homecentre.com%2Fkw%2Fen%2Fmy-account%2Forder%2F8245234752%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_KW_en&amp;data=04%7C01%7Csaibal.basu%40landmarkgroup.com%7C16abc77fd6c94480fe3908d8fd8a9aa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538119781495126%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=dQiqAnw59bwjxC8fd%2FJQWYSOa92EDwSINOVy4RpCsII%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;color:black;text-decoration:none'>8245234752</span></a></b>)
 with the committed delivery date of 10 April 2011.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>I did not get the delivery till now and also the support center is unable to give me any proper response.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Appreciate</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> your support.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Best regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Miraj</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>On Saturday, April 10, 2021, 04:37:56 PM GMT+3, Miraj A.R &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Hi ,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Till now i have nit received the items.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Please let me know the escalation contact ?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Kindly help.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Miraj</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>+965 97709961</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>On Saturday, April 10, 2021, 03:58:45 PM GMT+3, Miraj A.R &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>I was informed the delivery of below items will be at 10 am today ( 10 April 2020). Till now ( 4 pm now)  oo one has called me regarding delivery.</span></div>
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<span style='font-size:11.5pt;font-family:"Helvetica",sans-serif;color:black'>order number is </span><span style='font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#00B9E5'><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homecentre.com%2Fkw%2Fen%2Fmy-account%2Forder%2F8245234752%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_KW_en&amp;data=04%7C01%7Csaibal.basu%40landmarkgroup.com%7C16abc77fd6c94480fe3908d8fd8a9aa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538119781495126%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=dQiqAnw59bwjxC8fd%2FJQWYSOa92EDwSINOVy4RpCsII%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#00B9E5">8245234752</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>Appreciate  your  urgent support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#26282A'>On Thursday, March 25, 2021, 09:59:00 PM GMT+3, Home Centre &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal" align="right" style="text-align:right;line-height:13.5pt"><span style="font-size:9.0pt;color:#1E1E1E">Your order number is 8245234752 |
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 &amp; Furnishings</span></a></span> </span>
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<div style="margin:0in;margin-bottom:.0001pt;line-height:24.0pt"><span style='font-size:18.0pt;font-family:"Helvetica",sans-serif;color:#242428'>Your order has been successfully placed.</span></div>
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<span style='font-size:11.5pt;font-family:"Helvetica",sans-serif;color:black'>Hi Miraj Areekal Rajan, thanks for shopping with us.
<br>
For your reference, your order number is </span><span style='font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#00B9E5'><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homecentre.com%2Fkw%2Fen%2Fmy-account%2Forder%2F8245234752%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_KW_en&amp;data=04%7C01%7Csaibal.basu%40landmarkgroup.com%7C16abc77fd6c94480fe3908d8fd8a9aa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538119781564819%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=QpM3RP2AZLSwDfpN1chlzwuFmOKlrdwIz7XOuR1YGco%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#00B9E5;text-decoration:none">8245234752</span></a></span><span style='font-size:11.5pt;font-family:"Helvetica",sans-serif;color:black'></span>
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<h2 style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:4.5pt;margin-left:0in;line-height:14.25pt">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#26282A'>Online Shopping at Home Centre<div></div></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#26282A'>Online Shopping at Home Centre<div></div></span>
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<div class="MsoNormal" align="center" style="text-align:center">. Expect delivery by 28/03/2021.
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<div style="margin:0in;margin-bottom:.0001pt;line-height:16.5pt"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#242428'>Order shipping to<br>
<b>Miraj Areekal Rajan</b><br>
Tower A, Floor No 8, Flat 81, Fatma Complex, Building No.127, Block 12, Salmiya<br>
Amman Street, Shara Amman Roundabout.<br>
Next to Dominos Pizza<br>
Hawally <br>
Mobile: +965 97709961 </span></div>
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<div class="MsoNormal">Payment Method: <br>
<span style="border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMDA3NjEwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yQNdcifNBo4gz8fgcBq-jHZjKufBadJGJUWcrVbz6bs" alt="Image removed by sender. Knet"></span>
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<div style="margin:0in;margin-bottom:.0001pt"><b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#242428'>Order Details
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<div style="margin:0in;margin-bottom:.0001pt;line-height:15.0pt"><span style="font-size:11.5pt;color:#202020">Description</span></div>
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<span style="font-size:11.5pt;color:#202020">Total Price</span>
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<div class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.homecentre.com%2Fkw%2Fen%2Fp%2F156449311%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_KW_en&amp;data=04%7C01%7Csaibal.basu%40landmarkgroup.com%7C16abc77fd6c94480fe3908d8fd8a9aa9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637538119781574769%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=j98Dxd%2BFj6%2BkihJqCSng79pK6uVX5Rk38L3Ak7urL48%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="border:solid windowtext 1.0pt;padding:0in;text-decoration:none"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMDA3NjEwMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yQNdcifNBo4gz8fgcBq-jHZjKufBadJGJUWcrVbz6bs" alt="Image removed by sender."></span></a></div>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>HOME CENTRE
</span></b></div>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>Sandry Faux Leather Recliner Sofa
</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#3D4648'>Quantity: 1
</span></div>
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<div class="MsoNormal" align="right" style="text-align:right"><b><span style="font-size:10.0pt;color:#3D4648">KWD 59.7
</span></b></div>
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<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#333333'>Your Home Centre furniture should arrive on 10th April 2021 between 10:00 - 14:00 hours.
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<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'>Subtotal:
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<strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'>KWD 59.7</span></strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'>
</span>
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<div></div>
<div></div>
</td>
</tr>
<tr style="height:7.5pt">
<td colspan="2" style="border:none;border-bottom:solid #CCCCCC 1.0pt;padding:0in 0in 0in 0in;height:7.5pt">
</td>
</tr>
<tr style="height:7.5pt">
<td colspan="2" style="padding:0in 0in 0in 0in;height:7.5pt"></td>
</tr>
<tr>
<td width="214" style="width:160.5pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'>Savings:
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<div></div>
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<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal" align="right" style="text-align:right;line-height:18.75pt">
<strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'>- KWD 139.3</span></strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'>
</span>
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<div></div>
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</tr>
<tr style="height:7.5pt">
<td colspan="2" style="border:none;border-bottom:solid #CCCCCC 1.0pt;padding:0in 0in 0in 0in;height:7.5pt">
</td>
</tr>
<tr style="height:7.5pt">
<td colspan="2" style="padding:0in 0in 0in 0in;height:7.5pt"></td>
</tr>
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<td width="214" style="width:160.5pt;padding:0in 0in 0in 0in">
<div class="MsoNormal" style="line-height:18.75pt"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'>Furniture &amp; Large Items Shipping:
</span></div>
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<div></div>
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<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal" align="right" style="margin-bottom:12.0pt;text-align:right;line-height:18.75pt">
<strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'>KWD 10
</span></strong><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'></span>
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<div></div>
</td>
</tr>
<tr style="height:7.5pt">
<td colspan="2" style="border:none;border-bottom:solid #CCCCCC 1.0pt;padding:0in 0in 0in 0in;height:7.5pt">
</td>
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<tr style="height:7.5pt">
<td colspan="2" style="padding:0in 0in 0in 0in;height:7.5pt"></td>
</tr>
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<td style="padding:0in 0in 0in 0in">
<div class="MsoNormal" style="line-height:18.75pt">
<strong><span style='font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#333333'>Total</span></strong><span style='font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#333333'>
</span>
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<div></div>
<div></div>
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<strong><span style='font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#333333'>KWD 69.7</span></strong><span style='font-size:13.5pt;font-family:"Helvetica",sans-serif;color:#333333'>
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<div class="MsoNormal" style="line-height:15.0pt"><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:#333333'>Your order could earn you 60 Shukrans.
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<span style='font-family:"Tahoma",sans-serif;color:black'></span><span style='font-family:"Helvetica",sans-serif;color:black'>
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<div style="margin:0in;margin-bottom:.0001pt;line-height:15.0pt"><span style="font-size:8.5pt">Reach out in 140 characters! We are
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