Subject: New Reply Received - Re: ﻿Sorry, your order was not processed
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 06 Apr 2021 14:39:41 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Re: Sorry, your order was not processed   Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Dear,</div>
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What is the update on my request of refund.</div>
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Regards,</div>
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Qadeer </div>
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<div>From: Nadeem Q &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 1, 2021 5:16 PM<br>
<b>To:</b> Homecentre &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2288725] - Re: Sorry, your order was not processed
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Dear,</div>
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As requested, the reference number for the deducted amount 414 KWD on the date of 22nd March 2021 at around 2:41 PM Kuwait time is "reference no - 108120016892 "; i expect this would speed up with the refund process.</div>
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Regards,</div>
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Qadeer</div>
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Mobile - +965 51254185</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Nadeem Q &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 30, 2021 7:18 PM<br>
<b>To:</b> Homecentre &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2288725] - Re: Sorry, your order was not processed</font>
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Dear,</div>
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Is there an update on my request; my refund is still not reflecting in my bank account.</div>
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Regards,</div>
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Qadeer</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Nadeem Q &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 28, 2021 5:14 PM<br>
<b>To:</b> Homecentre &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2288725] - Re: Sorry, your order was not processed</font>
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Dear,</div>
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please find attached 2 orders 1 unsuccessful and other 1 successful and in both case my bank account was deducted with the same amount of money. please arrange a call with finance team and settle my refund.</div>
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<img style="max-width:100%; height:auto" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwODQ0NjQyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.U54D6JrQo0hJXvc3adGUjOTiSWskMFCbb56L23VJO2w"><br>
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Regards,</div>
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Qadeer</div>
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Mobile - +965 51254185</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Nadeem Q &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, March 28, 2021 4:50 PM<br>
<b>To:</b> Homecentre &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2288725] - Re: Sorry, your order was not processed</font>
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Dear,</div>
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i have attached the bank statements it clearly shows the payment was captured by knet and yet you are saying it was not captures, this puzzles me a lot please arrange a call on the refund process ASAP.</div>
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Regards,</div>
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Qadeer</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Homecentre &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, March 26, 2021 8:46 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2288725] - Re: Sorry, your order was not processed</font>
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<div dir="ltr">Hi Qadeer,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you however, we have checked and it appears that the following order number: (8244313635) was not placed successfully. Whenever this happens our system tries to capture the payment again
 automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8244441711).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2288725