Subject: Ticket Assigned - check
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Apr 2021 15:20:04 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  check hii                    Bot:  Hi again! Bot:  Please enter your name Customer:  hii Bot:  Hi Hii ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:47 PM, 02nd Apr                     hii                    تم ارسال قسيمة شراء عبر الايميل و تم استخدامها في طلب و لكن ت تم الغاء الطلب           06:47 PM, 02nd Apr                     hii                    هل يمكن اعادة تفعيل القسيمة           06:47 PM, 02nd Apr                   Algaili                   Hi, Good evening, thank you for contacting us. My name is Algaily, I will be happy to assist you.           06:47 PM, 02nd Apr                   Algaili                   .مرحباً , مساء الخير معك الغالى احمد, يسرنى خدمتك           06:47 PM, 02nd Apr                     hii                    368-O7WC-4DNE-PW4S-4           06:48 PM, 02nd Apr                   Algaili                   نرجو منك تزويدنا بمزيد من التفاصيل           06:48 PM, 02nd Apr                     hii                    تم ارسال القسيمه هذه عبر الايميل بسبب غلط في الدفع و استخدمتها في طلب جديد           06:49 PM, 02nd Apr                     hii                    و لكن تم الغاء الطلب           06:49 PM, 02nd Apr                     hii                    ٦٢٩١٦٩٨٢٠٢           06:50 PM, 02nd Apr                     hii                    اريد تفعيل القسيمة من جديد           06:50 PM, 02nd Apr                     hii                    حتى اتمكن من استخدامها           06:50 PM, 02nd Apr                   Algaili                   دقيقة من فضلك ليتم التحقق إبقى معنا           06:52 PM, 02nd Apr                     hii                    اوكى           06:52 PM, 02nd Apr                   Algaili                   نعتذر للتأخير فى الرد, ابق معنا لحظات           06:54 PM, 02nd Apr                     hii                    ok           06:55 PM, 02nd Apr                     hii                    ??           06:58 PM, 02nd Apr                   Algaili                   نعتذر للتأخير فى الرد, ابق معنا لحظات           06:58 PM, 02nd Apr                     hii                    ok           06:59 PM, 02nd Apr                   Algaili                   القسيمة عبارة عن عرض ويمكنك استخدامها اذا مازال العرض عليها           07:00 PM, 02nd Apr                     hii                    لا مش عرض           07:01 PM, 02nd Apr                     hii                    كان خطأ في الحساب           07:01 PM, 02nd Apr                     hii                    و لما استخدمتها و الطلب اتلغى           07:01 PM, 02nd Apr                     hii                    طلبت بيها تاني قالي غير صالحة           07:01 PM, 02nd Apr                     hii                    يعني لم استخدمها           07:01 PM, 02nd Apr                   Algaili                   نرجو منك تزويدنا بالجهة التى زودتك بالقسيمة           07:05 PM, 02nd Apr                     hii                    سنتربوينت           07:06 PM, 02nd Apr                     hii                    ؟؟           07:10 PM, 02nd Apr                   Algaili                   حاليا ليست لدينا معلومات بخصوص امكانية تنشيط القسيمة مرة اخرى وسيتم التحقق مع الجهة المختصة والتواصل معك عبر البريد           07:10 PM, 02nd Apr                     hii                    2247948] - escalation           07:11 PM, 02nd Apr                     hii                    دا رقم الايميل اللي وصلني           07:11 PM, 02nd Apr                   Algaili                   سيتم التحقق والرد عليك عبر البريد ونعتذر لاى ازعاج تسببنا به           07:13 PM, 02nd Apr                   Algaili                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟            07:15 PM, 02nd Apr                     hii                    شكرا           07:16 PM, 02nd Apr                   Algaili                   كان من دواعي سروري مساعدتكم.            07:19 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2342017