Subject: New Reply Received - Order number 8244544711
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sat, 27 Mar 2021 09:22:17 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Order number 8244544711  Ticket comment <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTcyODAxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mtzvG4_PSBWslGRqHlWCTAy7CyqzBNj3Vykv_w7g3HM"><br><br><div dir="ltr"><blockquote>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwNTcyODAxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4wRgVd-cEx1aC3Njru4yQc_PJjefgzImxh4wsS9zBHc"><br><br>
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<div dir="ltr">Hi Hanan,</div>
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<div style="margin-bottom: 0.0001pt"><span rel="tempredactor" style="font-size: 14px">We apologise for the inconvenience caused.</span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are sceptical about your future purchases. </span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on Kuwait's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. </span></div>
<div><span dir="ltr" rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We would also request you to provide us some snapshots of the damaged item you received.<br><br></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We look forward to hearing from you.<br><br></span></div>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>The Support Team</span></div>
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</div></blockquote>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2301610