Subject: New Reply Received - Delivery
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Fri, 26 Mar 2021 15:33:41 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Thanks for your kind email.</div>
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<div>The defective item was returned  today to your delivery man .</div>
<div>But I didn’t receive any email/ call regarding my refund.</div>
<div>will the amount be credited to my bank account? Or i will receive it in cash?</div>
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<div>Appreciate your kind feedback on this matter.</div>
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<div>SENAIT <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 26 Mar 2021, at 5:12 PM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Senait,</div>
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<span rel="tempredactor" style="font-size: 14px">We apologise for the inconvenience caused.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Though rare this is really unfortunate that you had received a defective item in your recent purchase with us. We understand that you are sceptical about your future purchases. </span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">We would like to inform that whenever a customer places an order from our website, all the items go through a quality check performed by our professional staff and we always make sure to deliver the products in good shape. We rely on Kuwait's best courier partners to deliver the products to the customer. However, your case is a rare exception and we are truly sorry for the defective product you received. </span><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</span></div>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">​</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">And we can see that the return request has been created for the item.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Again, please accept our sincere apologies for this.</span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Hope we are able to meet your expectations. </span><br>
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<span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Your friends,</span><br>
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<div><span rel="tempredactor" style='font-family: -apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2299588