Subject: New Reply Received - Online Shopping
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 22 Mar 2021 03:57:38 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Online Shopping  Ticket comment <div>Dear Support Team,</div>
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<div>Thank you for your prompt action! I have received email that my items has been shipped but i actually not received it. Plus missing one item which is mirror. Please see below:</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMzcwMjEwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3_ZN6fW78-_4Uuedgy7aL1KC47_PfU7Cgit1r2VLU1s"></div>
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<div>And below is actual items that i bought:</div>
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<span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMzcwMjEwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KuvrCjx8KKAcWNr9gXtM1yIa5HHvPdXiwc7AWlgzUp8"><br></span><br>Kindly need your follow up.</div>
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<div>Thank you.</div>
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<div>Shella</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 21 Mar 2021, at 17:09, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Shella,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you however, we have checked and it appears that the following order number: (8243995131) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8243995165).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2278867