Subject: Ticket Assigned - escal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 08:49:15 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escal tincy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tincy Bot:  Hi Tincy ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971525104324            12:24 PM, 10th Mar                     tincy                    Need to get back my sukaran point back           12:25 PM, 10th Mar                   Algaili                   Hi Tincy, Thank you for contacting us. My name is Algaily, I will be happy to assist you.           12:30 PM, 10th Mar                   Algaili                   We can see the order has been cancelled and we will forward your to concern team to refund back shukran point spent during placing the order.           12:41 PM, 10th Mar                   Algaili                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:48 PM, 10th Mar                   Algaili                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:48 PM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2222077