Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Mar 2021 11:57:04 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery rutaba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rutaba Bot:  Hi Rutaba ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6277980183 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966508618027            03:44 PM, 09th Mar                     rutaba                    Im waiting for more than 10 daysnow           03:46 PM, 09th Mar                     rutaba                    Kjndly deliever my parcel           03:46 PM, 09th Mar                   Algaili                   Hi Rutaba, Thank you for contacting us. My name is Algaily, I will be happy to assist you.           03:48 PM, 09th Mar                   Algaili                    We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this.   We understand you are anxious to get this product as soon as possible. However, the order has now been processed as return and is not with us now so we would recommend to place the order again. We'll make sure you get your items this time. ​ Again, please accept our sincere apologies for this.           03:53 PM, 09th Mar                   Algaili                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:56 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2217069