Subject: Ticket Assigned - Conversation with mahesh poudel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Feb 2021 01:40:34 +0000 (UTC)

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahesh poudel mahesh poudel                    Bot:  Hi again! Bot:  Please enter your name Customer:  mahesh poudel Bot:  Hi Mahesh Poudel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628528116 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552489325 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you?  Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahesh Poudel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628528116 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Helo Customer:  They told me that they will call. Me because I need to change the size only for the bra thank you Agent:  Hi Mahesh, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi I have order that i need to change the suze only untill tlnow they did not call. Me Agent:  Could you please share your order number so that I can assist you further? Customer:  9628528116 Agent:  Please allow me to check it for you.  Customer:  Ok Agent:  your order is placed successfully Agent:  and now it can not be changed or modified Customer:  But that time I msgs here to change the size only Customer:  What I would to how I will change the size only Agent:  We suggest you that once you receive the order after that you can visit any store for the exchange  for the shoes only Agent:  as the other items have no exchange policy. Customer:  Fo the bra I cannot change the size Agent:  For this item only return and refund can be done. Agent:  Is there anything else I can help ? Customer:  Ok how I will return. Customer:  And when it will be deliver my order Agent:  first let it be delivered and then you can raise a return request online or you can also return the items in any nearby store also as per your convenience. Agent:  the order will be delivered soon. Customer:  ok thank you Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahesh Poudel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628528116 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  When you will deliver my order Agent:  Hi Mahesh, My name is Mohd, Thank you for contacting us. How may I help you? Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  Can you wait for a while so that i can check and assist you? Agent:  As we can see that the order with id 9628528116 has been delivered on 19 Jan. Agent:  Kindly confirm if you still did not received the order. Agent:  Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahesh Poudel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628528116 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mahesh, My name is Mohd, Thank you for contacting us. How may I help you? Customer:  Hi until now I didn't  recieve  my order Agent:  Could you please share your order number so that I can assist you further? Customer:  9628528116 Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  As we can see that the order with id 9628528116 has been delivered on 19 Jan. Agent:  Kindly confirm if you still did not received the order. Customer:  I did not receive till now where dis u deliver are u kidding me Agent:  We sincerely apologize for the inconvenience caused to you Agent:  Now we are forwarding the query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Is there any thing else i can assist you? Customer:  I need the contact number for the concern department this is really a poor service Customer:  I did not receive my order and u are saying delivered whereas you took the payment already Agent:  We sincerely apologize for the inconvenience caused to you Agent:  But we will soon solve the problem Agent:  Is there any thing else i can assist you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mahesh Poudel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628528116 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:55 AM, 22st Jan                     mahesh poudel                    Can you ask where they deliver my order           01:56 AM, 22st Jan                   Mohd                   Hi Mahesh, Thank you for contacting us. How may I help you?           01:57 AM, 22st Jan                     mahesh poudel                    can I ask where they deliver my order           01:57 AM, 22st Jan                   Mohd                   Sorry we can not ask them  but we are forwarding the issue to the concern team they will come back with the solution           01:58 AM, 22st Jan                     mahesh poudel                    Someone recieve my order           01:59 AM, 22st Jan                   Mohd                   As per the system your order is delivered on 19 jan           02:00 AM, 22st Jan                   Mohd                   Is there any thing else i can assist you?           02:02 AM, 22st Jan                   Mohd                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:05 AM, 22st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008970