Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 14:23:02 +0000 (UTC)

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           05:56 PM, 15th Feb                     User                    Good evening           06:00 PM, 15th Feb                   Algaili                   Hi, Thank you for contacting us. My name is Algaily, I will be happy to assist you.           06:00 PM, 15th Feb                     User                    I returned my t shirt           06:01 PM, 15th Feb                     User                    but still not get any response or email           06:01 PM, 15th Feb                     User                    Order number 7432565724           06:02 PM, 15th Feb                     User                    ??           06:05 PM, 15th Feb                   Algaili                   May I request you to stay on hold while retrieve my information.           06:08 PM, 15th Feb                   Algaili                   We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.  ​           06:09 PM, 15th Feb                   Algaili                   Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.  ​           06:09 PM, 15th Feb                     User                    They already picked up the courier           06:10 PM, 15th Feb                     User                    on Thursday           06:10 PM, 15th Feb                   Algaili                   Please share us the image of the return receipt or the tracking under which the item has collected           06:13 PM, 15th Feb                     User                    He didn't give me anything           06:14 PM, 15th Feb                     User                    he  called me and picked up the courier           06:14 PM, 15th Feb                   Algaili                   We will check with concerned team and will update you via email           06:16 PM, 15th Feb                     User                    aramex           06:16 PM, 15th Feb                     User                    How long does it take to get the update           06:17 PM, 15th Feb                   Algaili                   Your issue will be escalated to concern team and will update you as soon as possible but we can not specify date or time.           06:19 PM, 15th Feb                     User                    Okay           06:19 PM, 15th Feb                     User                    thanks           06:19 PM, 15th Feb                   Algaili                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:22 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2105793