Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 10:52:48 +0000 (UTC)

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:29 PM, 15th Feb                   Bot                   Hi again!           02:29 PM, 15th Feb                     User                    I would like to exchange a hairband           02:29 PM, 15th Feb                     User                    Is this possible in any max store or only in the store I bought it from?           02:29 PM, 15th Feb                     User                    ?           02:30 PM, 15th Feb                   Algaili                   Hi, Thank you for contacting us. My name is Algaily, I will be happy to assist you.           02:31 PM, 15th Feb                     User                    Hi           02:32 PM, 15th Feb                     User                    ^^^           02:32 PM, 15th Feb                     User                    ?????????           02:34 PM, 15th Feb                     User                    ???           02:34 PM, 15th Feb                     User                    ??           02:34 PM, 15th Feb                     User                    ??           02:34 PM, 15th Feb                     User                    Ok bye           02:36 PM, 15th Feb                   Algaili                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:38 PM, 15th Feb                     User                    no I bought it from a store           02:42 PM, 15th Feb                     User                    and are accessories valid for exchange           02:42 PM, 15th Feb                   Algaili                   Please refer to the store as we are handling only the online orders           02:44 PM, 15th Feb                   Algaili                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:52 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2104273