Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 08:56:15 +0000 (UTC)

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           12:37 PM, 15th Feb                   Bot                   Hi again!           12:37 PM, 15th Feb                     User                    Issue with my online order number 9635395122           12:38 PM, 15th Feb                   Algaili                   Hi , Thank you for contacting us my name is Algaily. How may I help you?           12:38 PM, 15th Feb                     User                    Hi Algaily, i recived my online order but there is a missing item           12:39 PM, 15th Feb                     User                    Order # 9635395122           12:39 PM, 15th Feb                   Algaili                   May I request you to stay on hold while retrieve my information.           12:41 PM, 15th Feb                     User                    Ok take your time           12:
 41 PM, 15th Feb                   Algaili                   We have checked and we can see all the 7 items have been delivered except one item was cancelled due to out of stock           12:45 PM, 15th Feb                     User                    Ok, I paid through credit card. How to get a refund?           12:46 PM, 15th Feb                   Algaili                   AED 62.10 has already been refunded back to your credit card.           12:49 PM, 15th Feb                   Algaili                   ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           12:49 PM, 15th Feb                     User                    Ok, thanks.           12:50 PM, 15th Feb                   Algaili                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 PM, 15th Feb                                          View conversation in Freshchat https://landmar
 kgroupservice.freshdesk.com/helpdesk/tickets/2103485