Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 11:54:41 +0000 (UTC)

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:35 PM, 13th Feb                     User                    While paying online, there was an error occurred and when I check my account on order detail.. it say ‘ please note, it may take up to an hour to process your payment...’ can I know if my order is processed or no           03:38 PM, 13th Feb                     User                    order number 9635289137           03:38 PM, 13th Feb                     User                    can you check and let me know           03:38 PM, 13th Feb                     User                    Anyone online to help           03:39 PM, 13th Feb                   Algaili                   Hi , Thank you for contacting us my name is Algaily. How may I help you?           03:40 PM, 13th Feb                     User                    Even I didn’t receive any msg on my phone for order confirmation           03:41 PM, 13th Feb                     User                    Can I know if payment is processed or no as I can’t got in touch with my bank           03:44 PM, 13th Feb                   Algaili                   Please stay on hold while I retrieve the information.           03:44 PM, 13th Feb                     User                    ok but please hurry           03:45 PM, 13th Feb                   Algaili                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.           03:47 PM, 13th Feb                     User                    which mean I should purchase again or           03:48 PM, 13th Feb                     User                    let me know what I should do           03:49 PM, 13th Feb                     User                    As it’s first time this happen           03:49 PM, 13th Feb                   Algaili                   Do place a new order again with us so we will be able to confirm & deliver it you.           03:51 PM, 13th Feb                   Algaili                   using different method of payment including cash on delivery.           03:51 PM, 13th Feb                     User                    Ok           03:52 PM, 13th Feb                     User                    thanks           03:52 PM, 13th Feb                   Algaili                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:54 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2094385