Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 10 Feb 2021 13:32:59 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:08 PM, 10th Feb                   محمد                   Hi Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:09 PM, 10th Feb                     User                    Thank you           05:10 PM, 10th Feb                     User                    I am having and issue with my app           05:11 PM, 10th Feb                     User                    I want to link my shukran account and it keeps telling me it cannot           05:11 PM, 10th Feb                     User                    Also it tellms me my phone number is already in use           05:11 PM, 10th Feb                     User                    I contacted shukran and they said i should delink the account and then sign in again           05:11 PM, 10th Feb                     User                    I did so with the customercare agent but still same issue           05:12 PM, 10th Feb                     User                    And also i am trying to claim my shukrans from my last öurchase from max and it won't let me           05:12 PM, 10th Feb                     User                    I want to check if this is the correct invoice number           05:12 PM, 10th Feb                     User                    8231420458           05:13 PM, 10th Feb                     User                    I made the purchase on 27/1           05:13 PM, 10th Feb                     User                    And my order status is still processing although it has been already delivered and paid           05:16 PM, 10th Feb                     User                    Please check this so my shukrans can appear on my balance since i want to make new purchases           05:16 PM, 10th Feb                   Algaili                   May I request you to stay on hold while retrieve my information.           05:21 PM, 10th Feb                   Algaili                   We have checked your account is linked to Shukran on 10 Feb 202, if you are facing any issue please contact Shukran team           05:30 PM, 10th Feb                   Algaili                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:32 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2082516