Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 10:27:28 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Could you advise about my order 9633262100           02:07 PM, 09th Feb                   Algaili                   Hi , Thank you for contacting us my name is Algaily. How may I help you?           02:10 PM, 09th Feb                   Algaili                   May I request you to stay on hold while retrieve my information.           02:12 PM, 09th Feb                     User                    Ok           02:15 PM, 09th Feb                   Algaili                   We see that you have placed your order on 4 Feb 2021 . We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           02:15 PM, 09th Feb                     User                    Can you check the status, where it is now?           02:16 PM, 09th Feb                   Algaili                   The order will be ready within 48 hours           02:22 PM, 09th Feb                   Algaili                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:26 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2076328