Subject: Ticket Assigned - Conversation with Cold Horse
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 10:07:43 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cold Horse Cold Horse                    Just follow up my order since January 30, 2021  Order # 9632059842  Are they going to deliver or no?           01:43 PM, 09th Feb                   Algaili                   Hi , Thank you for contacting us my name is Algaily. How may I help you?           01:46 PM, 09th Feb                     Cold Horse                    Just follow up my order since January 30, 2021  Order # 9632059842  Are they going to deliver or no?           01:47 PM, 09th Feb                     Cold Horse                    I need a specific answer           01:47 PM, 09th Feb                     Cold Horse                    It's been 10days already           01:47 PM, 09th Feb                   Algaili                   May I request you to stay on hold while retrieve my information.           01:47 PM, 09th Feb                     Cold Horse                    Okay           01:48 PM, 09th Feb                     Cold Horse                    All of you has the same answer to me.           01:49 PM, 09th Feb                   Algaili                   Please confirm your contact number is 971569899745           01:54 PM, 09th Feb                     Cold Horse                    Yes confirmed           01:54 PM, 09th Feb                     Cold Horse                    Please don't say this to me now           01:56 PM, 09th Feb                     Cold Horse                    Accept our full apologies for the inconvenience and delay we caused Please note that the concerned team is working to solve your problem as soon as possible. You will be contacted if there is any new information Please allow time for us to solve this problem for you.           01:56 PM, 09th Feb                   Algaili                   Thank you for confirming your contact number and our courier will contact to attempt the delivery as soon as possible           01:56 PM, 09th Feb                     Cold Horse                    Can they deliver today? Not tomorrow           01:56 PM, 09th Feb                   Algaili                   Your issue has already been forwarded to courier team and we will update via your email if we have any information           02:00 PM, 09th Feb                   Algaili                   Anything else we can help you with           02:02 PM, 09th Feb                     Cold Horse                    They don't update me at all           02:02 PM, 09th Feb                     Cold Horse                    How can           02:02 PM, 09th Feb                     Cold Horse                    How can guarantee h           02:02 PM, 09th Feb                     Cold Horse                    That they will email or call me?           02:03 PM, 09th Feb                   Algaili                   Please be assured we have forwarded the issue to our courier partner to deliver your order as soon as possible. ​           02:04 PM, 09th Feb                   Algaili                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           02:04 PM, 09th Feb                   Algaili                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:07 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2076206