Subject: Ticket Assigned - Conversation with Popping Unicorn
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 09:19:45 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Popping Unicorn Popping Unicorn                    hello           12:59 PM, 09th Feb                   Bot                   أهلا مرة أخرى!           12:59 PM, 09th Feb                     Popping Unicorn                    english           12:59 PM, 09th Feb                     Popping Unicorn                    please can someone tell me when my return will be collected, this is now the 3rd time i have had to follow this up.. Order #9624974239           12:59 PM, 09th Feb                     Popping Unicorn                    its been 6 weeks... i want to know when this is going to happen...ive complained 2 times already           01:00 PM, 09th Feb                     Popping Unicorn                    hellooooooooooooooooooo           01:02 PM, 09th Feb                   Algaili                   Hi , Thank you for contacting us my name is Algaily. How may I help you?           01:02 PM, 09th Feb                     Popping Unicorn                    hello           01:02 PM, 09th Feb                     Popping Unicorn                    please can someone tell me when my return will be collected, this is now the 3rd time i have had to follow this up.. Order #9624974239           01:02 PM, 09th Feb                     Popping Unicorn                    its been 6 weeks... i want to know when this is going to happen...ive complained 2 times already           01:03 PM, 09th Feb                     Popping Unicorn                    hello....           01:04 PM, 09th Feb                     Popping Unicorn                    seriously is this a joke... i need some help here..           01:04 PM, 09th Feb                     Popping Unicorn                    helllllllllllllllllllllllllllloooooo           01:09 PM, 09th Feb                     Popping Unicorn                    for goodness sake can i get an answer to my question please           01:09 PM, 09th Feb                   Algaili                   May I request you to stay on hold while retrieve my information.           01:11 PM, 09th Feb                     Popping Unicorn                    yes           01:11 PM, 09th Feb                     Popping Unicorn                    pleae dont keep me waiting for 10 mins           01:12 PM, 09th Feb                   Algaili                   We tried contacting you on your registered mobile number (971585081779) to collect the items  however, the number was not reachable/No Answer/Switched Off.           01:15 PM, 09th Feb                     Popping Unicorn                    this is not true, my phone is never turned off.           01:15 PM, 09th Feb                   Algaili                   Please confirm your contact number           01:15 PM, 09th Feb                     Popping Unicorn                    0585081779           01:15 PM, 09th Feb                     Popping Unicorn                    i need this collection done, i am tired of chasing it           01:15 PM, 09th Feb                     Popping Unicorn                    i have called twice and complained here twice now           01:16 PM, 09th Feb                   Algaili                   ​ We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.  ​ We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​ Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           01:16 PM, 09th Feb                     Popping Unicorn                    thank you but i have been assured of this befroe, twice now           01:16 PM, 09th Feb                     Popping Unicorn                    nothing has happneed           01:17 PM, 09th Feb                     Popping Unicorn                    please tell me when this will be resolved? I am sick and tired of not being answwered           01:17 PM, 09th Feb                   Algaili                   we’ll do our best to sort this out quickly.           01:17 PM, 09th Feb                     Popping Unicorn                    yes but when           01:17 PM, 09th Feb                     Popping Unicorn                    this is not an answer           01:17 PM, 09th Feb                     Popping Unicorn                    i was told the same thing on here on jnauary 31st           01:18 PM, 09th Feb                     Popping Unicorn                    nothing has happened           01:18 PM, 09th Feb                   Algaili                   We will forward your issue to our concerned team and we will update you via email [email-masked]           01:19 PM, 09th Feb                     Popping Unicorn                    thank you           01:19 PM, 09th Feb                   Algaili                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:19 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2075963