Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 09 Feb 2021 08:56:14 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:30 PM, 09th Feb                     User                    Hello           12:31 PM, 09th Feb                   Bot                   أهلا مرة أخرى!           12:31 PM, 09th Feb                   Algaili                   Hi , Thank you for contacting us my name is Algaily. How may I help you?           12:31 PM, 09th Feb                     User                    English           12:31 PM, 09th Feb                     User                    Where is my order dear           12:32 PM, 09th Feb                     User                    I was order before a week           12:32 PM, 09th Feb                     User                    #9632900629           12:33 PM, 09th Feb                     User                    Hello           12:35 PM, 09th Feb                     User                    Please check my order           12:37 PM, 09th Feb                     User                    And send me fast           12:37 PM, 09th Feb                   Algaili                   Hi , Thank you for contacting us my name is Algaily. How may I help you?           12:37 PM, 09th Feb                   Algaili                   May I request you to stay on hold while retrieve my information.           12:37 PM, 09th Feb                     User                    #9632900629           12:38 PM, 09th Feb                     User                    This is my order number           12:38 PM, 09th Feb                     User                    & please  check delivery status           12:39 PM, 09th Feb                     User                    I was order before a week           12:39 PM, 09th Feb                     User                    But not delivered           12:42 PM, 09th Feb                   Algaili                   We can see the order has taken longer than the usual. Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:42 PM, 09th Feb                   Algaili                   Kindly confirm us your contact number is # 971562645701           12:43 PM, 09th Feb                     User                    Yes this one is my phone number           12:46 PM, 09th Feb                   Algaili                   Thank you for confirming us           12:47 PM, 09th Feb                   Algaili                   the contact number           12:47 PM, 09th Feb                     User                    When delivered my order?           12:48 PM, 09th Feb                   Algaili                   Please be assured we have forwarded the issue to our courier partner to deliver your order as soon as possible. ​  Again, please accept our sincere apologies for this unexpected delay.           12:50 PM, 09th Feb                   Algaili                   We will update you via email if we have any update           12:50 PM, 09th Feb                     User                    Thank you           12:52 PM, 09th Feb                   Algaili                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:55 PM, 09th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2075846