Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 01 Feb 2021 14:08:57 +0000 (UTC)

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           05:48 PM, 01st Feb                   Bot                   Hi again!           05:48 PM, 01st Feb                     User                    want to know about my order 9632112962           05:49 PM, 01st Feb                   Algaili                   Hi, Thank you for contacting us. How may I help you?           05:52 PM, 01st Feb                     User                    want to know the status of the order 9632112962           05:52 PM, 01st Feb                     User                    coz as per the confirmation the delivery date is today           05:52 PM, 01st Feb                   Algaili                   May I request you to stay on hold while retrieve my information.           05:54 PM, 01st Feb                     User                    sure           05:55 PM, 01st Feb                   Manish                   Thank you for your patience.           06:03 PM, 01st Feb                   Manish                   We apologise for the delayed response and the inconvenience caused to you.           06:03 PM, 01st Feb                     User                    when i will get the order?           06:03 PM, 01st Feb                   Manish                   Please note that your order has been shipped from the warehouse and it has reached at the courier facility.           06:04 PM, 01st Feb                   Manish                   and our courier team will contact you soon in order to arrange the delivery.           06:04 PM, 01st Feb                     User                    yup i know that i am asking when they will deliver to me?           06:04 PM, 01st Feb                     User                    coz as per the promise today is the delivery date           06:05 PM, 01st Feb                     User                    and i didnt get any call from your courier team           06:05 PM, 01st Feb                   Manish                   Kindly be informed that it usually takes 2 - 3 working days for an order to get it delivered.           06:06 PM, 01st Feb                     User                    but as per your confirmation it is today.           06:06 PM, 01st Feb                   Manish                   Please confirm your contact number: +971582797247           06:06 PM, 01st Feb                     User                    yes           06:07 PM, 01st Feb                   Manish                   thank you for your confrimation.           06:07 PM, 01st Feb                   Manish                   Please note that we will forward your request  to the concerned team to prioritise the delivery.           06:07 PM, 01st Feb                   Manish                   Please let us know if you have any other query.           06:07 PM, 01st Feb                     User                    ok           06:07 PM, 01st Feb                   Manish                   It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.           06:08 PM, 01st Feb                     User                    thank u           06:08 PM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2044810