Subject: Ticket Assigned - Conversation with vikram
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 16:35:41 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vikram vikram                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vikram Bot:  Hi Vikram ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557048845            08:19 PM, 25th Jan                     vikram                    [email-masked]           08:19 PM, 25th Jan                     vikram                             08:21 PM, 25th Jan                     vikram                             08:22 PM, 25th Jan                     vikram                    No one came to collect the item           08:22 PM, 25th Jan                   Algaili                    Hi Vikram, Thank you for contacting us. How may I help you?           08:22 PM, 25th Jan                     vikram                    I request for item return but no one came to collect           08:23 PM, 25th Jan                   Algaili                    May I request you to stay on hold while retrieve my information.           08:24 PM, 25th Jan                     vikram                    Ok           08:24 PM, 25th Jan                     vikram                    I am waiting           08:29 PM, 25th Jan                   Algaili                    We would like to inform you that due to high load for online returns the collection for the return at the meantime  within 4-7 working days.           08:30 PM, 25th Jan                     vikram                    So, I have to wait           08:30 PM, 25th Jan                   Algaili                    Yes as we can see your return request has been created on 21 Jan 2021 and our courier team will contact you soon on 971557048845 to arrange the collection.           08:32 PM, 25th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:35 PM, 25th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2020455