Subject: Ticket Assigned - Conversation with aya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 15:52:20 +0000 (UTC)

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aya aya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aya Bot:  Hi Aya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627995758 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0553117558 Bot:  Please wait while we transfer you to an age
 nt Customer:  Ok Customer:  I am waitting Agent:  Hi Aya, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Aya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627995758 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Pleas
 e note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:31 PM, 25th Jan                     aya                    Ok           07:32 PM, 25th Jan                   Algaili                    Hi Aya, Thank you for contacting us. How may I help you?           07:34 PM, 25th Jan                     aya                    You are arabic or english           07:34 PM, 25th Jan                   Algaili                    As you wish we can handle both languages           07:36 PM, 25th Jan                   Algaili                    Anything we can help you with.           07:38 PM, 25th Jan                     aya                    I had many orders from more than two weeks and till now still processing not delivered or cancelled           07:38 PM, 25th Jan                   Algaili                    Could you please share yo
 ur orders number so that I can assist you further?           07:42 PM, 25th Jan                     aya                    First one.   9627995758           07:43 PM, 25th Jan                   Algaili                    This order is  ready for pick up and we request you to visit the store to collect it           07:45 PM, 25th Jan                     aya                    9629950561           07:45 PM, 25th Jan                   Algaili                    May I request you to stay on hold while retrieve my information.           07:47 PM, 25th Jan                   Algaili                    Hi Helmy BahaaEldin this last order 9629950561 is  ready for pick up and we request you to visit the store to collect it           07:49 PM, 25th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:52 PM, 25th Jan                                          View conversation in Freshchat htt
 ps://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2020292