Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 13:53:39 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7418299881 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  I have requested return online. Still nobody has come for collection Customer:  Order no. 7418299881 Customer:  When can i expect someone? Agent:  Please let me check it Agent:  Your pick up is scheduled and our courier team will come to collect the items . Customer:  Can you confirm date and time please Agent:  Mean while please confirm your Mobile number +97339450349 is this correct ? Agent:  Very soon it will be collected on priority. Customer:  Yes. Perfect Agent:  Yes our courier team will contact you that number Customer:  Thankyou Agent:  Welcome. Agent:  Is there anything else I can help ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:28 PM, 13th Jan                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:29 PM, 13th Jan                     hi                    7418299881refund status please           03:29 PM, 13th Jan                   Mohammad                   Please hold for a moment while I gather those details for you.           03:30 PM, 13th Jan                   Mohammad                   We will  escalate your issue to the concern  team  to process  the refund asap           03:33 PM, 13th Jan                   Mohammad                   Is there anything else I can help you with?           03:33 PM, 13th Jan                     hi                    Please give a confirmation that you're acting on it           03:34 PM, 13th Jan                   Mohammad                   be sure  we will do  the needful  soon           03:35 PM, 13th Jan                     hi                    I have been following up since a month and no response have i received           03:35 PM, 13th Jan                   Mohammad                   We just recived on   11  jan  so  2-3 days  the refund  will be processed soon           03:36 PM, 13th Jan                   Mohammad                   Is there anything else I can help you with?           03:36 PM, 13th Jan                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:38 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1983599