Subject: Ticket Assigned - Conversation with don
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 15:36:20 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with don don                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  don Bot:  Hi Don ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0537285158 Bot:  Please wait while we transfer you to an agent Customer:  Okay Agent:  Hi Don, Thank you for contacting us. My name is Yazid How may I help you? Customer:  Hello Yazid, i want to follow up my refund. I returned an item jan12,2021 and still didnt receive the credit. Agent:  Could you please share your order number so that I can assist you further? Customer:  Okay, just a moment Agent:  Are you still with us ? Customer:  FC1230200003304 Customer:  This is the one Customer:  I only returned the jacket Customer:  Yes i am Customer:  IMAGE Agent:  We would like to inform you that the above number is for tricking please provide us the order number Agent:  Are you still with us ? Customer:  IMAGE Customer:  Yes Customer:  #6259514056 Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  Thank you for your patient Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Is there anything else I can help with ?? Customer:  Okay thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Don ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Don, Thank you for contacting us. This's Mohamed How may I help you? Customer:  I just want to follow up Mohamed, i received  received a 19sar refund instead if 59 sar, how can I fixed it? Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi Don, I'm not getting a response from you. Are we still connected? Customer:  IMAGE Customer:  6259514056 Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  After we checked the order is't collected from you yet. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Don ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Don, Thank you for contacting us. This's Mohamed How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Don ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:43 AM, 22nd Jan                     don                    Okay           11:44 AM, 22nd Jan                   Yazid                   Hi Don, Thank you for contacting us. My name is Yazid How may I help you?           11:46 AM, 22nd Jan                     don                    Hello good day           11:47 AM, 22nd Jan                     don                    I want to follow up my refund with this order #           11:48 AM, 22nd Jan                     don                             11:48 AM, 22nd Jan                     don                    Thank you           11:48 AM, 22nd Jan                   Yazid                   May I request you to please stay on-hold while I retrieve the information.           11:49 AM, 22nd Jan                     don                    Okay           11:50 AM, 22nd Jan                   Yazid                   We would like to inform you that as per our information your item has not picked up yet           11:50 AM, 22nd Jan                   Yazid                   and we will contact with our couirer partner to collected it asap           11:51 AM, 22nd Jan                     don                    Its been 2weeks already when aramex pick it up           11:52 AM, 22nd Jan                     don                    Its been a long time           11:52 AM, 22nd Jan                   Yazid                   Could you please share with us the invoice that has been given by courier agent           11:53 AM, 22nd Jan                     don                    No invoice given to me whwn he collected it           11:54 AM, 22nd Jan                     don                    I can give you the aramex number who called and pick it up           11:54 AM, 22nd Jan                   Yazid                   We sincerely apologize for any inconvenience caused to you,however   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:54 AM, 22nd Jan                   Yazid                   Is there anything else I can help with ??           11:54 AM, 22nd Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:56 AM, 22nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2009347