Subject: Ticket Assigned - Conversation with sana usman
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 15:36:13 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana usman sana usman                    Bot:  Hi again! Bot:  Please enter your name Customer:  sana usmank Customer:  sana usman Bot:  Hi Sana Usmank ,what do you need help with? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sana Usman ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:48 PM, 21st Jan                     sana usman                    I can change the size soild shirt           07:48 PM, 21st Jan                   Yazid                   Hi Sana, Thank you for contacting us. My name is Yazid How may I help you?           07:49 PM, 21st Jan                   Yazid                   Could you please share your order number so that I can assist you further?           07:52 PM, 21st Jan                   Yazid                   As per the policy the exchange is not  available You can retrieve products within 14 days through one of the following options:  1- You can book an appointment to receive the returned product online by logging in to your account and going to the order history, then click on "Order Number" from this page (https://www.maxfashion.com), and choose the products you want to return. 2- You can visit the nearest branch from (Max) and return the product to the branch. 3- You can provide us with the full product name and order number in order to create a return request from us.           07:53 PM, 21st Jan                   Yazid                   Is there anything else I can help with ??           07:53 PM, 21st Jan                   Yazid                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:53 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2008265