Subject: Ticket Assigned - Conversation with shajina shamsudeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 14:05:27 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shajina shamsudeen shajina shamsudeen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shajina shamsudeen Bot:  Hi Shajina Shamsudeen ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  566292362 Bot:  Please wait while we transfer you to an agent Agent:  Hi Shajina, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  One of my return item got canceled Customer:  9628009735 Customer:  This is the oder number Agent:  Please allow me to check it for you.  Customer:  Okay Agent:  It is reached warehouse Agent:  and now it will be refunded. Customer:  Okay. Agent:  Is there anything else I can help ? Customer:  This is third time am getting msg saying ur return has been canceled according to my request. But i didn't  request for it. Customer:  IMAGE Customer:  Can u check that why  am getting this msg Agent:  Your items are now with warehouse and when the item is received by the warehouse Agent:  the system automatically cancelled Agent:  and now refund will be done Customer:  So next time when i get a msg do i need to contact centerpoint. Agent:  Yes you can contact us so that we can check and process the refund asap Customer:  Okay Customer:  Thank you Mohammad Agent:  welcome. Agent:  Is there anything else I can help ? Customer:  Nothing else Agent:  ok Agent:  Welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shajina Shamsudeen ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:55 PM, 21st Jan                   Algaili                    Hi Shajina, Thank you for contacting us. How may I help you?           05:58 PM, 21st Jan                     shajina shamsudeen                    My return got canceled could you please check. 9628219428 this is the oder number           05:59 PM, 21st Jan                   Algaili                    May I request you to stay on hold while checking           06:01 PM, 21st Jan                     shajina shamsudeen                    Okay           06:01 PM, 21st Jan                   Algaili                    We apologise for the inconvenience caused and we will check with concern team to process the refund for the returned item.           06:04 PM, 21st Jan                     shajina shamsudeen                    Okay           06:04 PM, 21st Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:04 PM, 21st Jan                     shajina shamsudeen                    Thank u           06:05 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2007865