Subject: Ticket Assigned - Conversation with mohammed moinuddin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 09:57:06 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed moinuddin mohammed moinuddin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed moinuddin Bot:  Hi Mohammed Moinuddin ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0546916355            12:39 AM, 22st Dec                   Mohammad                   Hi Mohammed, Thank you for contacting us. My name is Mohammad. How may I help you?           12:41 AM, 22st Dec                     mohammed moinuddin                    I have 2 t shirt over sized i need to return           12:45 AM, 22st Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           12:45 AM, 22st Dec                     mohammed moinuddin                    Or else exchange  same with xl size           12:46 AM, 22st Dec                     mohammed moinuddin                    Sure hold pls           12:46 AM, 22st Dec                     mohammed moinuddin                    6251897928           12:50 AM, 22st Dec                   Mohammad                   Please allow me to check           12:52 AM, 22st Dec                     mohammed moinuddin                    Ok           12:52 AM, 22st Dec                   Mohammad                   Can not find any order with number 6251897928           12:52 AM, 22st Dec                   Mohammad                   Please tell me the correct order number ?           12:54 AM, 22st Dec                     mohammed moinuddin                    6251807928           12:54 AM, 22st Dec                   Mohammad                   We apologies but only return and refund can be possible           12:57 AM, 22st Dec                     mohammed moinuddin                    Ok i need return and refund           12:58 AM, 22st Dec                   Mohammad                   Please tell me the item names           12:58 AM, 22st Dec                   Mohammad                   so that i can raise a return for you.           12:58 AM, 22st Dec                     mohammed moinuddin                    The two T Shirts  with XXL size           01:00 AM, 22st Dec                   Mohammad                   i can see many t shirts you need to tell me the exact name or send me the images of the item.           01:01 AM, 22st Dec                     mohammed moinuddin                             01:01 AM, 22st Dec                     mohammed moinuddin                    From the last green and black           01:02 AM, 22st Dec                     mohammed moinuddin                    15 + 29           01:03 AM, 22st Dec                   Mohammad                   i can see return request is already created on 14/12/20           01:03 AM, 22st Dec                     mohammed moinuddin                    Yes           01:05 AM, 22st Dec                     mohammed moinuddin                    So           01:06 AM, 22st Dec                     mohammed moinuddin                    When it will be return           01:06 AM, 22st Dec                   Mohammad                   has any one came to collect the items ?           01:08 AM, 22st Dec                     mohammed moinuddin                    1 person call me and said some one will come but untill now no one come to pickup           01:10 AM, 22st Dec                   Mohammad                   We need to forward the case to the courier           01:12 AM, 22st Dec                   Mohammad                   so that collection can be done soon           01:12 AM, 22st Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:12 AM, 22st Dec                     mohammed moinuddin                    When can passible to pickup my return           01:15 AM, 22st Dec                   Mohammad                   very soon.           01:16 AM, 22st Dec                     mohammed moinuddin                    Ok thanks           01:16 AM, 22st Dec                     mohammed moinuddin                    Bye           01:16 AM, 22st Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:16 AM, 22st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1904295