Subject: Ticket Assigned - Conversation with my name is anam shaqib i just got my delivery but i am not happy with products some size issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 09:57:05 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue                    Bot:  Hi again! Bot:  Please enter your name Customer:  my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue Bot:  Hi My Name Is Anam Shaqib  I Just Got My Delivery  But I Am Not Happy With Products Some Size Issue ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0531859345            10:53 PM, 19th Dec                   Mohammad                   Hi Anam, Thank you for contacting us. My name is Mohammad. How may I help you?           10:54 PM, 19th Dec                     my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue                    I bought some items on November month i have one t shirt for return           10:56 PM, 19th Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           10:56 PM, 19th Dec                     my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue                    6246911083           10:57 PM, 19th Dec                   Mohammad                   please let me check it for you           10:59 PM, 19th Dec                     my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue                    Ok           10:59 PM, 19th Dec                   Mohammad                   We are sorry your order was delivered on 27/11/20 and already esceeds 14 days           11:00 PM, 19th Dec                   Mohammad                   after 14 days we can not do return the products           11:00 PM, 19th Dec                     my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue                    But thats not my mistake i had request for return on same day when i had bought           11:02 PM, 19th Dec                     my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue                             11:02 PM, 19th Dec                     my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue                    I sent u one screenshot please check           11:03 PM, 19th Dec                   Mohammad                   please let me check it again for you.           11:03 PM, 19th Dec                     my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue                    Thank you           11:04 PM, 19th Dec                   Mohammad                   Have you returned on not ?           11:04 PM, 19th Dec                   Mohammad                   did any one came to collect ?           11:04 PM, 19th Dec                     my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue                    No one come for pick up           11:05 PM, 19th Dec                   Mohammad                   Please let me forward the case and get your items collected on priority.           11:07 PM, 19th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:07 PM, 19th Dec                     my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue                    Ok thank you please tell me about how you will return amount           11:07 PM, 19th Dec                   Mohammad                   We will come up with and update on [email-masked]           11:08 PM, 19th Dec                     my name is anam shaqib  i just got my delivery  but i am not happy with products some size issue                    Ok.           11:08 PM, 19th Dec                   Mohammad                   Is there anything else i can help ?           11:08 PM, 19th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:12 PM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1895254