Subject: Ticket Assigned - Conversation with ameera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 14:21:14 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ameera ameera                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ameera Bot:  Hi Ameera ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628877382 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501440470            06:10 PM, 20th Jan                   Algaili                    Hi Ameera, Thank you for contacting us. How may I help you?           06:12 PM, 20th Jan                     ameera                    The driver called me to receive my order but I told him I will receive it another day but until now I didn’t receive my order           06:13 PM, 20th Jan                   Algaili                    May I request you to stay on hold while checking.           06:15 PM, 20th Jan                   Algaili                    We are truly sorry to hear that your order has been returned back to our warehouse by the courier.           06:18 PM, 20th Jan                   Algaili                    We understand you are anxious to get this product as soon as possible. However, the order has now been processed as return and is not with us now so we would recommend to place the order again and We'll make sure you get your items this time. ​ Again, please accept our sincere apologies for this. ​           06:19 PM, 20th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:20 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2004781