Subject: New Reply Received - Click & Collect
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jan 2021 10:41:53 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId8938" class="inline-image-global inlined-image-cid-045282d1-44c0-44e1-83d9-8ecb0e38bb8f" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NDkwNzc4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bYjYVoUZXwElL6mGrcGTYRCj7SZrnAmeawOD_wOOfZI" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentId8939" class="inline-image-global inlined-image-cid-4b64c3e8-f632-4999-9a24-d4e9d734c0f2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NDkwNzc4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HTrQE1qiTRPUGUPF22EnbkVqb7sZUVlPOMlATaKPPcQ" style="width:100%;max-width:800px"><br>
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<img id="ymail_attachmentId8940" class="inline-image-global inlined-image-cid-dabdc064-b154-442c-b37c-cf126bf22d78" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4NDkwNzc4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.60uFp5ZiQxbUnqHSu7YMxabgVYhe0yEUGdsYFa539gw" style="width:100%;max-width:800px"><br>
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<br><br>Hi i have attached the items I want to purchase. I am unable to use the click and. Collect option. The customer care didnt really solve the issue. I was told I have items to assemble or furnitures in my cart which does not allow me to use click and collect option. I hope to get a reply which i believe could solve my existing problem. Thank you. <br><br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jan 20, 2021 at 12:37 PM, Landmark Group</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv8764602273"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div style="margin-bottom:0.0001pt"><span style="font-size:14px" dir="ltr">Hi Teena,</span></div>
<div><br></div>
<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'>Thank you for contacting us.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px' dir="ltr">We are truly sorry to hear that you are facing issues with the click and collect option and can't proceed to the payment section. This is surely not the experience we want our customers to have when they shop with us.</span></div>
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<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'>We would suggest you to update the application to its latest version.</span></div>
<div><br></div>
<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px' dir="ltr">If the issue persist, we request you to provide us some screenshots of the issue you are facing with the APP so we can further assist you. </span></div>
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<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'>Please be assured, as we have a special team which work on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'> We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.</span></div>
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<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'>Feel free to get in touch with us for further assistance.</span></div>
<div><span style="font-size:14px"><br></span></div>
<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px' dir="ltr">​</span></div>
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<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'>Your friends,</span></div>
<div><span style='font-family:-apple-system, system-ui, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px'>The Support Team </span></div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2001065