Subject: New Reply Received - Conversation with هديل
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 08:31:53 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Conversation with هديل  Ticket comment <div>
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<div>Dear Team,</div>
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<div>Gentle Reminder for my refund i didn't get any thing so far. </div>
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<div>Thanks. </div>
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<div>From: hadeel Saeed &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, January 17, 2021 12:00 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1900257] - Conversation with هديل
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<div>Dear Team.</div>
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<div>Appreciate your usual support to get my money credited back as soon as possible , as its been more than a month. </div>
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<div>Regards .</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, January 15, 2021 1:17 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1900257] - Conversation with هديل</font>
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<div style="margin-bottom:0.0001pt"><span rel="tempredactor" dir="ltr" style="font-size:14px">Hi Hadeel,</span></div>
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<span rel="tempredactor" style="font-size:14px">Thank you for getting in touch with us.</span><br>
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<span rel="tempredactor" dir="ltr" style="font-size:14px">We are truly sorry for having long time not fixing your issue. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to
 be a hassle free process. </span><br>
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<span rel="tempredactor" dir="ltr" style="font-size:14px">We can understand your frustration here. Please be assured as we are in contact with relevant team.</span><br>
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<span rel="tempredactor" style="font-size:14px">Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </span><br>
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<span rel="tempredactor" style="font-size:14px">Feel free to get in touch with us for further assistance.</span><br>
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<span rel="tempredactor" style="font-size:14px"> Your friends,</span><br>
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<div><span rel="tempredactor" style="font-size:14px">The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1900257