Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 14:45:05 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262148540 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:35 PM, 15th Jan                     hi                    There is no updation of delivery progress           06:36 PM, 15th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           06:40 PM, 15th Jan                     hi                    Why this much delay for delivery?           06:41 PM, 15th Jan                   Algaili                    I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. It should be with you soon. Please be assured we will forward the issue to our concern team to deliver your order as soon as possible. ​  Again, please accept our sincere apologies for this unexpected delay.           06:42 PM, 15th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:44 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989449