Subject: Ticket Assigned - Conversation with waleed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 11:56:35 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with waleed waleed                    Bot:  Hi again! Bot:  Please enter your name Customer:  waleed Bot:  Hi Waleed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card is
 suer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551063902            03:38 PM, 15th Jan                   Algaili                    Hi Waleed, Thank you for contacting us. How may I help you?           03:39 PM, 15th Jan                     waleed                    My order was cancelled in November due to unavailability           03:41 PM, 15th Jan                     waleed                    Still funds are not credited back to my 
 card           03:41 PM, 15th Jan                     waleed                    Order number 9615011557           03:41 PM, 15th Jan                   Algaili                    May I request you to stay on hold while checking           03:46 PM, 15th Jan                   Algaili                    The refund for the cancelled item has been processed on 18 Nov 2020 to card that end with 1804. Please confirm the same with your bank           03:51 PM, 15th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:56 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989044