Subject: Ticket Assigned - Conversation with sonia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 Jan 2021 11:55:40 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sonia sonia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sonia Bot:  Hi Sonia ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567116852            03:38 PM, 15th Jan                   Algaili                    Hi Sonia, Thank you for contacting us. How may I help you?           03:38 PM, 15th Jan                     sonia                    I want to cancel one of my current return request           03:39 PM, 15th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           03:40 PM, 15th Jan                     sonia                    9628257551           03:41 PM, 15th Jan                     sonia                    Sorry           03:41 PM, 15th Jan                     sonia                    Not that           03:42 PM, 15th Jan                     sonia                    9628242714           03:42 PM, 15th Jan                     sonia                    This is the order number..           03:42 PM, 15th Jan                     sonia                    My apologizies           03:42 PM, 15th Jan                     sonia                    /startOver           03:45 PM, 15th Jan                   Algaili                    May I request you to stay on hold while checking           03:49 PM, 15th Jan                   Algaili                    The return request has already been deleted.           03:55 PM, 15th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:55 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1989041