Subject: Ticket Assigned - Conversation with jesmin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 13:26:14 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jesmin jesmin                    Bot:  Hi again! Bot:  Please enter your name Customer:  jesmin Bot:  Hi Jesmin ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may tak
 e an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:10 PM, 14th Jan                   Algaili                    Hi Jesmin, Thank you for contacting us. How may I help you?           05:11 PM, 14th Jan                     jesmin                    I haven't yet received my refund           05:11 PM, 14th Jan                   Algaili                    Could you please share you
 r order number so that I can assist you further?           05:12 PM, 14th Jan                     jesmin                    6253307947           05:13 PM, 14th Jan                     jesmin                    Also 66252953154           05:13 PM, 14th Jan                   Algaili                    May I Request you to stay on hold while checking.           05:14 PM, 14th Jan                     jesmin                    Hello           05:14 PM, 14th Jan                     jesmin                    Okay           05:15 PM, 14th Jan                   Algaili                    For the first order the refund has been processed on 12/27/20 under the token request 169999990048190432.           05:16 PM, 14th Jan                   Algaili                    The second order ID is incorrect, please share us the correct order number.           05:17 PM, 14th Jan                     jesmin                    The 2nd one is from centrepoint           05:18 PM, 14th Jan                    
  jesmin                    For the 1st one should I contact my bank           05:18 PM, 14th Jan                     jesmin                    Hello           05:20 PM, 14th Jan                   Algaili                    The second order is not found in our records and for the refund in your order 6253307947 please confirm with your bank.           05:23 PM, 14th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:25 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1987169