Subject: Ticket Assigned - Conversation with srinivas nerada
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 11:18:11 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with srinivas nerada srinivas nerada                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  srinivas nerada Bot:  Hi Srinivas Nerada ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8226856535 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96551697130 Bot:  Please wait wh
 ile we transfer you to an agent Customer:  Ok Customer:  Are you online Agent:  Hi Srinivas, Thank you for contacting us.my name is Yahya, How may I help you?/ Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Srinivas Nerada ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8226856535 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Accou
 nt > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:50 PM, 14th Jan                     srinivas nerada                    Ok           02:50 PM, 14th Jan                   Algaili                    Hi Srinivas, Thank you for contacting us. How may I help you?           02:52 PM, 14th Jan                     srinivas nerada                    I want to collect other outlet is it possible           02:52 PM, 14th Jan                     srinivas nerada                    Now I can't able go faheel I want to collect from avenue           02:53 PM, 14th Jan                     srinivas nerada                    What's the process           02:53 PM, 14th Jan                     srinivas nerada                    Are you online           02:55 PM, 14th Jan                   Algaili                    You mea
 n the order ID# 8226856535           02:57 PM, 14th Jan                     srinivas nerada                    Yes           02:59 PM, 14th Jan                   Algaili                    The order is now ready for pick up and we are sorry  we are unable to change the store address after the order has been placed.           03:04 PM, 14th Jan                     srinivas nerada                    If I want to cancel           03:05 PM, 14th Jan                     srinivas nerada                    I can cansel the order           03:10 PM, 14th Jan                   Algaili                    The order will be available for 5 days from the SMS message in the store, and will automatically cancelled if not collected within this period.           03:10 PM, 14th Jan                     srinivas nerada                    What about my money           03:10 PM, 14th Jan                     srinivas nerada                    I will get my refund in my account           03:11 PM, 14th Jan
                      srinivas nerada                    Are you online           03:13 PM, 14th Jan                   Algaili                    Once the order is cancelled the refund will processed automatically from our side.           03:16 PM, 14th Jan                   Algaili                    ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           03:16 PM, 14th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:17 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1986693