Subject: Ticket Assigned - Conversation with shams
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 10:34:45 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shams shams                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shams Bot:  Hi Shams ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263117093 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530300329            02:28 PM, 14th Jan                     shams                    ok           02:29 PM, 14th Jan                   Algaili                    Hi Shams, Thank you for contacting us. How may I help you?           02:29 PM, 14th Jan                   Algaili                    We see that you have placed your order on 11 Jan 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           02:31 PM, 14th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:34 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1986526