Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 07:27:18 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260580832 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:59 AM, 14th Jan                     hi                    Hi           11:00 AM, 14th Jan                     hi                    Hello           11:01 AM, 14th Jan                   Bot                   أهلا مرة أخرى!           11:01 AM, 14th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           11:02 AM, 14th Jan                     hi                    My order           11:02 AM, 14th Jan                     hi                    6260580832           11:02 AM, 14th Jan                     hi                    Reply quickly           11:03 AM, 14th Jan                   Algaili                    We can see the issue has already been forwarded to our concern team and we will update you via the email.           11:04 AM, 14th Jan                     hi                    When           11:04 AM, 14th Jan                     hi                    Its reordering or what           11:04 AM, 14th Jan                     hi                    Its return already           11:05 AM, 14th Jan                     hi                    Please check through and reply           11:05 AM, 14th Jan                     hi                    Hello reply           11:07 AM, 14th Jan                   Algaili                    The issue was forwarded regarding the delivery of your order ID 6260580832 which already shipped under tracking ID CRDSAL0143454221 via the Saudi post.           11:08 AM, 14th Jan                     hi                    Its already returned via Saudi post           11:09 AM, 14th Jan                     hi                    Its on the way to your jeddah branch           11:09 AM, 14th Jan                     hi                    Please check           11:10 AM, 14th Jan                   Algaili                    In our record the shipment still with courier team and as we told your issue has been escalated with another agent and we will update you in case we have any information in this regard.           11:12 AM, 14th Jan                     hi                    Why'd you choose this type of courier service           11:13 AM, 14th Jan                     hi                    They don't respect the business even you and the customers requirements           11:14 AM, 14th Jan                   Algaili                    Thank you for feedback, the courier service is assigned automatically           11:14 AM, 14th Jan                   Algaili                    And as per the area the availability services.           11:14 AM, 14th Jan                     hi                    They call us during our duty time           11:15 AM, 14th Jan                     hi                    Its It's on the way to return           11:15 AM, 14th Jan                   Algaili                    We are sorry for the inconvenience caused, and as per our record the order still will the Saudi post.           11:16 AM, 14th Jan                     hi                    Can't you send with some another courier           11:17 AM, 14th Jan                   Algaili                    We are sorry we are unable to redirect the order to another courier as it was already shipped and with courier team           11:19 AM, 14th Jan                     hi                    So what should I do           11:19 AM, 14th Jan                     hi                    Can I cancelled the order           11:20 AM, 14th Jan                     hi                    So that I will reordering           11:20 AM, 14th Jan                   Algaili                    We explained your issue has been already escalated and we will update you via your email and we thank you for understanding and cooperation.           11:21 AM, 14th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 AM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985869