Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 07:13:05 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:02 AM, 14th Jan                     hello                    Hello           11:02 AM, 14th Jan                   Bot                   أهلا مرة أخرى!           11:02 AM, 14th Jan                   Algaili                    Thank you for reaching us again           11:02 AM, 14th Jan                     hello                    Today I purchased online and used some of my shukran points and           11:03 AM, 14th Jan                     hello                    But still it is showed that it took the payment from my credit card           11:03 AM, 14th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           11:04 AM, 14th Jan                     hello                    4528603328           11:06 AM, 14th Jan                   Algaili                    May I request you stay on hold while checking.           11:09 AM, 14th Jan                   Algaili                    We have checked and we can see the shukran points spent are  142 ( QAR7.10 )           11:10 AM, 14th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:12 AM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985834