Subject: Ticket Assigned - Conversation with amani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 06:47:20 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amani amani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amani Bot:  Hi Amani ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262213867 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966502034704            10:38 AM, 14th Jan                   Algaili                    Hi Amani, Thank you for contacting us. How may I help you?           10:38 AM, 14th Jan                     amani                    My order no 6262213867  has not arrived yet           10:39 AM, 14th Jan                     amani                    And I can't find tracking info           10:39 AM, 14th Jan                   Abdallah                   One minute please to be verified, stay with us           10:39 AM, 14th Jan                     amani                             10:40 AM, 14th Jan                     amani                    Ok           10:40 AM, 14th Jan                   Algaili                    We tried contacting you on your registered mobile number (966598769175) to deliver your order however, the number was not reachable.           10:42 AM, 14th Jan                   Algaili                    Please confirm the contact number or share us an alternative contact number           10:43 AM, 14th Jan                     amani                    Not true . The number is reachable 24/7 and last time you contacted me your representative told us the order went to JAZAN by mistake           10:44 AM, 14th Jan                     amani                    The order was in jazan 2 days ago           10:44 AM, 14th Jan                     amani                    And in case there is a problem.  Then why the order is under processing without info           10:45 AM, 14th Jan                   Algaili                    Please be assured we have forwarded the issue to our courier partner to deliver your order as soon as possible. ​  Again, please accept our sincere apologies for this unexpected delay.   ​           10:45 AM, 14th Jan                     amani                    Ok . Thanks           10:45 AM, 14th Jan                     amani                    Any way my alternative no is 0502034704           10:46 AM, 14th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:47 AM, 14th Jan                     amani                    Thanks           10:47 AM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985758