Subject: Ticket Assigned - Conversation with wela
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 05:12:58 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wela wela                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wela Bot:  Hi Wela ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer 
 may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555989424 Bot:  Please wait while we transfer you to an agent Agent:  Hi Wela, Thank you for contacting us. How may I help you? Customer:  Yesterday your agent got my return items I didn't get any document and still now I didn't receive any sms or any updated Customer:  Order no. 9627820097 Agent:  Could you please share your order number so that I can assist you further? Customer:  Order no. 
 9627820097 Agent:  May I request you to stay on hold while checking. Customer:  Ok Agent:  The item in transit to our warehouse when received, the refund will be processed within 48 hours  to my credit in your account. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  In transit - what time is normaly in this term ? Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Wela ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issue
 r may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:58 AM, 14th Jan                     wela                    Yes
 terday your agent got my return items I didn't get any document and still now I didn't receive any sms or any updated           08:58 AM, 14th Jan                   Algaili                    Hi, Thank you for contacting us. How may I help you?           09:02 AM, 14th Jan                     wela                    Yesterday your agent got my return items I didn't get any document and still now I didn't receive any sms or any updated.        Your agent told - The item in transit to our warehouse when received, the refund will be processed within 48 hours to my credit in your account. I want to knowIn transit - what time is normaly in this term ?Order no. 9627820097           09:02 AM, 14th Jan                     wela                    After received refund can I transfer money to bank account?           09:05 AM, 14th Jan                   Algaili                    We have checked and we can see the item has been collected and the refund will be processed to my credit and be tra
 nsferred to your bank account.           09:07 AM, 14th Jan                   Algaili                    Sorry the refund can not be transferred to your account           09:08 AM, 14th Jan                     wela                    I want to knowIn transit - what time is normaly in this term ?           09:08 AM, 14th Jan                   Algaili                    As per return policy for cash on delivery cases the refund will be processed to my credit.           09:09 AM, 14th Jan                     wela                    After return items you told me my returns items in transitI want to know what time is normaly in this term ?           09:10 AM, 14th Jan                   Algaili                    We can not specify the frame time to receive the item as it is with courier team and can be delivered within 1-3  days.           09:11 AM, 14th Jan                     wela                    This my first order , I received very bad like used one maybe an shown item in your st
 ore. Sometimes your online channel should be have qc check before delivery. It's very bad experience.           09:12 AM, 14th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:12 AM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985569