Subject: Ticket Assigned - Conversation with wela
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 04:56:19 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wela wela                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  wela Bot:  Hi Wela ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer 
 may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555989424            08:44 AM, 14th Jan                   Algaili                    Hi Wela, Thank you for contacting us. How may I help you?           08:46 AM, 14th Jan                     wela                    Yesterday your agent got my return items I didn't get any document and still now I didn't receive any sms or any updated           08:46 AM, 14th Jan                     wela      
               Order no. 9627820097           08:46 AM, 14th Jan                   Algaili                    Could you please share your order number so that I can assist you further?           08:46 AM, 14th Jan                     wela                    Order no. 9627820097           08:47 AM, 14th Jan                   Algaili                    May I request you to stay on hold while checking.           08:49 AM, 14th Jan                     wela                    Ok           08:50 AM, 14th Jan                   Algaili                    The item in transit to our warehouse when received, the refund will be processed within 48 hours  to my credit in your account.           08:53 AM, 14th Jan                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:55 AM, 14th Jan                     wela                    In transit - what time is normaly in this term ?           08:56 AM, 14th Jan     
                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1985553