Subject: Ticket Assigned - Ticket # 190769 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 01:56:48 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 190769 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 190769 with subject Fwd: [#1854379] - need escalation has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/f9bc422fa76f8db35c9b67e21faec2ed0b85cbde3c457cbfa46e543f504da678  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1970961